Privacy policy
Payment policy
Terms of use
Get in touch with FDL Travel - Your gateway to extraordinary journeys!
Head office
5th Floor, Habour View Tower, No. 35 Nguyen Hue St., Ben Nghe Ward, District 1, HCMC
Phone number
0283 622 0055 (Ext: 100)Frequently Asked Questions (FAQs)
Yes, you can change or cancel a tour. However, any changes or cancellations are subject to FDL Travel’s cancellation policy. Fees for changes or cancellations will depend on the specific terms and timeline for each tour. Please contact our customer service team as soon as possible for assistance.
FDL Travel offers multiple of convenient payment options:
- Payment in person at our office.
- Bank transfer.
- Payment via e-wallets (if available).
- Credit/debit card payment.
For detailed instructions, please contact us directly.
- Payment in person at our office.
- Bank transfer.
- Payment via e-wallets (if available).
- Credit/debit card payment.
For detailed instructions, please contact us directly.
All FDL Travel tours include standard travel insurance, ensuring your safety and benefits throughout the journey. Specific details about insurance coverage will be provided upon booking.
To ensure a smooth travel experience, please prepare the following:
- National ID card (for domestic tours) or passport (for international tours).
- Booking confirmation (printed or electronic copy).
- Visa (if required for the destination country).
FDL Travel will inform you of any additional required documents once your booking is confirmed.
- National ID card (for domestic tours) or passport (for international tours).
- Booking confirmation (printed or electronic copy).
- Visa (if required for the destination country).
FDL Travel will inform you of any additional required documents once your booking is confirmed.
FDL Travel provides a flexible cancellation policy:
Cancellation after booking: 30% of the tour price.
Cancellation before departure:
- 20 days: 50% of the tour price.
- 10-19 days: 75% of the tour price.
- 0-10 days: 100% of the tour price.
Note: Cancellations must be submitted via email, fax, or text message and must be confirmed by FDL Travel. Cancellations via phone call are not accepted.
For group tours:
- If the group has fewer than 10 participants, FDL Travel will notify you at least 3 days before departure and will arrange a new departure date or refund your deposit.
- In case of force majeure (e.g., terrorism, natural disasters, pandemics), FDL Travel reserves the right to modify or cancel the tour for your safety. Any additional costs incurred will be discussed with you.
FDL Travel is not responsible for any extra costs arising from schedule changes due to airline, train, or ship delays or errors.
Cancellation after booking: 30% of the tour price.
Cancellation before departure:
- 20 days: 50% of the tour price.
- 10-19 days: 75% of the tour price.
- 0-10 days: 100% of the tour price.
Note: Cancellations must be submitted via email, fax, or text message and must be confirmed by FDL Travel. Cancellations via phone call are not accepted.
For group tours:
- If the group has fewer than 10 participants, FDL Travel will notify you at least 3 days before departure and will arrange a new departure date or refund your deposit.
- In case of force majeure (e.g., terrorism, natural disasters, pandemics), FDL Travel reserves the right to modify or cancel the tour for your safety. Any additional costs incurred will be discussed with you.
FDL Travel is not responsible for any extra costs arising from schedule changes due to airline, train, or ship delays or errors.
Yes, FDL Travel provides hotel pick-up services in many destinations. You can request this additional service when booking the tour, and we will arrange it to suit your needs.
